Refund & Cancellation Policy

Last updated: [PLACEHOLDER — DATE]

DRAFT — this document is a placeholder pending legal review and localisation. Replace every [PLACEHOLDER] with your real company details before publishing.

This policy explains your right to cancel and obtain a refund for paid services purchased through this website. It supplements, and does not limit, your statutory rights.

1. Right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK you normally have 14 days to withdraw from a purchase of digital services without giving a reason. The withdrawal period ends 14 days after the contract is concluded.

2. Digital content delivered immediately

Where you ask us to begin supplying digital content or a custom service before the 14-day period ends, you will be asked to confirm that you understand you lose your right of withdrawal once delivery has begun. If you have not given that consent, your withdrawal right is preserved.

3. How to request a refund or cancel

To cancel or request a refund, contact us at finch.krk@gmail.com with your order details. We will acknowledge your request and, where a refund is due, process it within [PLACEHOLDER — e.g. 14 days] using the same payment method you used to pay.

4. Faulty or not-as-described services

If a paid service is faulty or materially not as described, you are entitled to a remedy (such as a repeat performance or a refund) under applicable consumer law, regardless of the withdrawal period.

5. Contact

All refund and cancellation requests should be sent to finch.krk@gmail.com.